Support

Frequently asked
questions.

Everything about how Commz works on the mountain — fit, range, battery, audio and what's in the box.

The basics

Commz is a wireless helmet communication system for skiing and snowboarding. Each person wears their own unit with speakers and a microphone inside their helmet, so your group can talk naturally while on the mountain.

No. Group communication between Commz devices does not rely on mobile reception, Wi-Fi or internet. A phone may still be needed for setup, music, calls and updates.

Up to [confirm maximum number] users can join the same conversation. This makes it easy for families, friends, instructors and school groups to stay connected.

Commz is designed for anyone who skis or snowboards with others, including:

  • Couples and families
  • Groups of friends
  • Ski and snowboard instructors
  • School and organised snow groups

Use & range

No. Once connected, Commz is hands-free. You speak naturally and your group hears you through their helmet speakers, keeping your hands on your poles and your phone in your pocket. Ideal for children who usually struggle with walkie-talkies.

Mesh networking is proprietary technology that lets every Commz unit act as both a communicator and a relay. Instead of one central point that everyone must stay close to, the signal can hop from device to device across the group, finding the strongest available path and enhancing range.

If one user drops behind a ridge, the other devices automatically rebuild the chain. This is called self-healing: the network reroutes itself in real time so the rest of the group stays connected without stopping, pressing buttons or reconnecting manually.

If a member moves beyond range or behind a large obstruction, their audio may temporarily disconnect. The device reconnects automatically when they return within range. The rest of the group can keep talking.

Yes. When connected to a compatible smartphone, you can listen to music or take calls through your helmet speakers. Commz prioritises group conversation, so music volume will adjust during intercom use.

Fit & battery

The main unit is versatile and can attach to the outside of your helmet, jacket or backpack strap. Slim speakers sit inside the ear pockets, and a soft boom microphone sits near your mouth. It is designed to work with most ski and snowboard helmets.

Commz provides up to [confirm battery duration] hours on a full charge. Battery life varies with temperature, intercom use, music, calls and volume.

The Commz main unit has a weather-resistance rating of [confirm IP rating]. It is built for normal snow and winter use, but charging ports should be kept closed and dry.

Buying & warranty

The standard Commz package includes:

  • Commz communication unit
  • Helmet mounting system
  • Internal helmet speakers
  • Microphone
  • Speaker attachment pads
  • Cable-management accessories
  • USB charging cable
  • Setup and safety information

Commz includes a [confirm warranty period] warranty covering eligible manufacturing faults. This is provided in addition to your rights under Australian Consumer Law.

Commz partners with established communication hardware manufacturers to deliver reliable, proven technology.

Your device is powered by FreedConn hardware and supported by Commz in Australia, including customer support and after-sales service.

This approach allows us to focus on delivering the best experience while continuing to develop the Commz product range.

Commz improves communication but is not an emergency beacon, avalanche transceiver, GPS tracker or replacement for proper safety equipment. Always follow resort rules and agree on a meeting point before separating.